Help

Introduction

PLEASE NOTE: the MostFun.com Game Player is in the process of being discontinued as www.MostFun.com now delivers more than 300 games without the MostFun.com Game Player. Now is the time to migrate your MostFun.com Game Player games to MostFun.com games.

IMPORTANT: Before proceeding, you must determine which type of game you are referencing as the help instructions vary depending on upon which of the two types of games you have: MostFun.com game or MostFun.com Game Player game.

MostFun.com game
If the game you are referencing is a MostFun.com game, you will find the game ("Fashion Fits" in this example) at:
- Start/All Programs/MostFun.com Games/Game Name
MostFun.com Game Player game
If the game you are referencing is a Game Player game, you will find the game at:
- Start/All Programs/MostFun Games/Game Name ("Waterbugs" in this example)
  
  NOTE: You have a MostFun Game Player installed on your computer if you see the "smiling dog" icon (as shown below) in the toolbar at the bottom of your PC screen.

This Help section outlines the most popular questions our customers have submitted and corresponding help instructions from MostFun.com support and technology staff. The list will be refreshed periodically. Be sure to check back for updates and consult this list for any questions you have, as responses to individual customer inquiries are not guaranteed.

This Help section refers only to games you have downloaded to your personal computer (PC). It does not include games you play online on www.MostFun.com without downloading them to your PC.

Frequently Asked Questions

MostFun.com Games
- Installing Games
  - My game install is too slow, stuck, or generates an error message. What should I do?
    
    The recommended course of action is to delete Temporary Internet Files from your computer cache using the following procedures:
    
    Launch Internet Explorer > Tools > Internet Options > General tab > Browsing History/Delete > Temporary Internet Files/Delete Files
    
    Please go to Windows Start Menu (lower left of your PC screen) > Run > enter '%temp%' & press "OK"
    
    Delete all removable files from this (Temp) folder. Leave the files which you are not able to delete.
    
    Afterwards, please Restart your computer and then try to install again.
    
    Other notes:
    
    In order to install the game, you need to have an internet connection, so please be sure to be online when installing the game.
    
    Make sure you have the minimum required PC configuration to run the MostFun.com installer.
    
    Select Start > My Computer
    
    Once you've selected "My Computer," right click your mouse and select "Properties" to view your PC configuration.
    
    The System Properties\General Tab provides information on Operating System, Processor, and RAM.
    
    Operating System:
    
    Windows XP Home Edition, Windows XP Service Packs 1-3 (IE 6.0, 7.0; Firefox 1.0+)
    
    Windows XP Professional, Windows XP Service Packs 1-3 (IE 6.0, 7.0; Firefox 1.0+)
    
    Windows 2000 Service Pack 4 (IE 5.5, 6.0; Firefox 1.0+)
    
    Vista: Ultimate, Home Premium, Home Basic, Vista Business, Vista Enterprise (IE 6.0, 7.0; Firefox 1.0+)
    
    International versions of above, but in English only
    
    Hardware: Processor/Processor Speed/RAM/Disk Space
    
    Minimum Processor/Processor Speed
    Pentium 800MHz (Core Duo is higher speed and acceptable)
    
    Opteron 800MHz
    
    Athlon64/XP 800 MHz
    
    Minimum RAM
    512 MB (128 MB available)
    
    Minimum Disk Space
    500MB (with 2x MB Free Disk space, where x = installed game size)
    
    To check your available disk space, do the following:
    
    Select Start > My Computer, and left click your mouse
    
    View your disk drives.
    
    Left click Local Disk (C: ) with your mouse and you will see your free disk space on the lower left.
    
    Internet Connection: Consult Your Internet Service Provider for Details
    56Kbps+ (5 KB/s download; 2 KB/s upload) minimum; 128 Kbps+ preferred
    
    Display Setting
    96 or 120 dpi required
    
    You can change DPI settings of your computer as follows:
    
    Right click on any empty space of your screen and select Properties OR go to Start > Control Panel > Appearance and Themes > Display
    
    Go to Settings.
    
    Now click on Advanced button and go to General Tab.
    
    Select DPI settings as Normal size (96 DPI).
    
    Restart your computer
    
    Flash Version
    9.0 required
  - I received a message that my operating system is unsupported. What should I do?
    
    At this time MostFun.com supports the following operating systems:
    
    Windows XP Home Edition, Windows XP Service Packs 1-3 (IE 6.0, 7.0; Firefox 1.0+)
    
    Windows XP Professional, Windows XP Service Packs 1-3 (IE 6.0, 7.0; Firefox 1.0+)
    
    Windows 2000 Service Pack 4 (IE 5.5, 6.0; Firefox 1.0+)
    
    Vista: Ultimate, Home Premium, Home Basic, Vista Business, Vista Enterprise (IE 6.0, 7.0; Firefox 1.0+)
    
    International versions of above, but in English only
    
    Note: A Windows emulator such as 'Parallels' can be used to play MostFun.com games on an Apple Mac.
    
    You may visit www.MostFun.com to get a list of games that can be played on the above-mentioned Operating Systems including Windows Vista.
    
    You can check your computer's operating system as follows:
    
    Select Start > My Computer
    
    Once you've selected "My Computer," right click your mouse and select "Properties" to view your operating system.
    
    The System Properties\General Tab provides information on Operating System.
- Playing Games
  - How do I play a MostFun.com game?
    
    You can launch a MostFun.com game two ways:
    
    Double-click the game-specific icon on your PC desktop
    
    Click the Windows Start Menu (lower left of your PC screen), then All Programs, MostFun.com Games, < Game Title you're interested in – Neverland in this example >
    
    Then, select "play free trial with ads" if you want to play the game with ads or "buy full version without ads" if you want to play the game ad-free.
    
    If you select "play free trial with ads" button, you will launch a preroll ad and need to wait until the ad completes for the "play" button to appear. At that point, click the "play" button to start your game.
  - My game crashes or freezes my computer during gameplay. What should I do?
    
    We recommend uninstalling and reinstalling the individual games of interest at www.MostFun.com.
    
    If your problem persists, the underlying cause is usually that a particular game will not run properly on your PC configuration (e.g., operating system, graphic card, Flash version). Though MostFun.com continuously tests and investigates gameplay issues with our game suppliers, some scenarios are difficult to resolve. We apologize for any difficulties you encounter with a specific game title, but encourage you to play another game of interest.
    
    If no MostFun.com game will play correctly for you, your PC configuration is likely the source of the incompatibility (such as an unsupported operating system or game installations on the D: drive).
  - I see a virus, firewall, or spyware warning when I try to download a game. What should I do?
    
    The MostFun.com team tests all of its games to screen for viruses and spyware before releasing them for use by customers. If you are concerned about a virus/spyware/firewall warning, however, do not proceed with your game download.
    
    You should be aware that there are a few possible instances in which a false warning can be triggered:
    
    Infrequently, antivirus or spyware detection vendors update their software programs with modifications that trigger false warnings.
    
    Some software packages routinely trigger firewall warnings referencing MostFun.com when a request is made by a MostFun.com game to the internet to download files to enable gameplay. You can permit these requests to occur by selecting the "unblock" option when prompted by your computer.
- Uninstalling Games
  - How can I uninstall a MostFun.com game?
    
    You have two options to uninstall a MostFun.com game from your PC desktop view:
    
    Select Start/All Programs/MostFun.com Games/Game Name/Uninstall Game Name
    
    Select Start/Control Panel/Add or Remove Programs/Game Name/Remove
    
    On rare occasions you may experience a broken installer that looks like this:
    
    Fix it by opening the folder C:\Documents and Settings\All Users\Application Data\NeoEdge Networks\ or on Windows Vista C:\ProgramData\NeoEdge Networks\ and removing the subfolder for the game you are trying to uninstall.
    For example, to uninstall Plentypede remove C:\Documents and Settings\All Users\Application Data\NeoEdge Networks\MostFun_PlentyPede or on Windows Vista C:\ProgramData\NeoEdge Networks\MostFun_PlentyPede
- Purchasing/Reactivating Purchased Games
  - I want to purchase a game to enable unlimited gameplay without advertising, but MostFun.com won't let me. What can I do?
    
    If you want to purchase a game but can't, please launch the game in one of the following two ways.
    
    Double-click the game-specific icon on your PC desktop
    
    Click the Windows Start Menu (lower left of your PC screen), then All Programs, MostFun.com Games, <Game Title you're interested in>
    
    Then, click on the "Buy Full Version Without Ads" button.
    
    Finally, select the Help/Support option to contact the e-commerce provider to assist you in purchasing the game.
  - I purchased a game, but am still seeing ads (or have erased my game in transition to new hard drive or computer). What can I do to reactivate my game and not see ads?
    
    You should reactivate your game by referencing your game purchase receipt which was e-mailed to you at the e-mail address you supplied while purchasing the game.
    
    Please check the Spam folder of your mailbox to determine if you the e-mail confirming your game purchase has been moved to your Spam folder.
    
    If you don't find the e-mail with the activation code in the Spam folder, then please go to the following location http://csc.trymedia.com/csc/start/index.html and select the game you have purchased in the 'Please choose your product' section to access frequently asked questions about your game. Or you may enter your e-mail address (you entered while purchasing the game) in the 'Get download links and activation codes' section to get the purchase order details delivered to you.
    
    Once you have the activation code:
    
    Double-click your purchased MostFun.com game to launch it.
    If you're using a new computer or have installed a new hard drive that has erased your original game download, reinstall the game from www.MostFun.com before following these instructions.
    
    Click the "Activate Your License" link on the first screen that you see.
    
    Fill out the required information
    
    Select the reason for reactivating from the dropdown menu
    
    Type in your activation code in the purchase order e-mail
    
    Enter the e-mail address you provided when you first purchased the game
    
    Click "Renew License."
    
    If you are able to play the game without seeing any advertisements during the game, then you have already activated the purchased game on your machine.
MostFun.com Game Player Games
- Installing Games
  - My game install is too slow, stuck, or generates an error message. What should I do?
    
    The recommended course of action is to delete Temporary Internet Files from your computer cache using the following procedures:
    
    Launch Internet Explorer > Tools > Internet Options > General tab > Browsing History/Delete > Temporary Internet Files/Delete Files
    
    Please go to Windows Start Menu (lower left of your PC screen) > Run > enter '%temp%' & press "OK"
    
    Delete all removable files from this (Temp) folder. Leave the files which you are not able to delete.
    
    Afterwards, please Restart your computer and then try to install again.
    
    Other notes:
    
    In order to install the game, you need to have an internet connection, so please be sure to be online when installing the game.
    
    Make sure you have the minimum required PC configuration to run the MostFun.com installer.
    
    Select Start > My Computer
    
    Once you've selected "My Computer," right click your mouse and select "Properties" to view your PC configuration.
    
    The System Properties\General Tab provides information on Operating System, Processor, and RAM.
    
    Operating System:
    
    Windows XP Home Edition, Windows XP Service Packs 1-3 (IE 6.0, 7.0; Firefox 1.0+)
    
    Windows XP Professional, Windows XP Service Packs 1-3 (IE 6.0, 7.0; Firefox 1.0+)
    
    Windows 2000 Service Pack 4 (IE 5.5, 6.0; Firefox 1.0+)
    
    Vista: Ultimate, Home Premium, Home Basic, Vista Business, Vista Enterprise (IE 6.0, 7.0; Firefox 1.0+)
    
    International versions of above, but in English only
    
    Hardware: Processor/Processor Speed/RAM/Disk Space
    
    Minimum Processor/Processor Speed
    Pentium 800MHz (Core Duo is higher speed and acceptable)
    
    Opteron 800MHz
    
    Athlon64/XP 800 MHz
    
    Minimum RAM
    512 MB (128 MB available)
    
    Minimum Disk Space
    500MB (with 2x MB Free Disk space, where x = installed game size)
    
    To check your available disk space, do the following:
    
    Select Start > My Computer, and left click your mouse
    
    View your disk drives.
    
    Left click Local Disk (C: ) with your mouse and you will see your free disk space on the lower left.
    
    Internet Connection: Consult Your Internet Service Provider for Details
    56Kbps+ (5 KB/s download; 2 KB/s upload) minimum; 128 Kbps+ preferred
    
    Display Setting
    96 or 120 dpi required
    
    You can change DPI settings of your computer as follows:
    
    Right click on any empty space of your screen and select Properties OR go to Start > Control Panel > Appearance and Themes > Display
    
    Go to Settings.
    
    Now click on Advanced button and go to General Tab.
    
    Select DPI settings as Normal size (96 DPI).
    
    Restart your computer
    
    Flash Version
    9.0 required
  - I received a message that my operating system is unsupported. What should I do?
    
    At this time MostFun.com supports the following operating systems:
    
    Windows XP Home Edition, Windows XP Service Packs 1-3 (IE 6.0, 7.0; Firefox 1.0+)
    
    Windows XP Professional, Windows XP Service Packs 1-3 (IE 6.0, 7.0; Firefox 1.0+)
    
    Windows 2000 Service Pack 4 (IE 5.5, 6.0; Firefox 1.0+)
    
    Vista: Ultimate, Home Premium, Home Basic, Vista Business, Vista Enterprise (IE 6.0, 7.0; Firefox 1.0+)
    
    International versions of above, but in English only
    
    Note: A Windows emulator such as 'Parallels' can be used to play MostFun.com games on an Apple Mac.
    
    You may visit www.MostFun.com to get a list of games that can be played on the above-mentioned Operating Systems including Windows Vista.
    
    You can check your computer's operating system as follows:
    
    Select Start > My Computer
    
    Once you've selected "My Computer," right click your mouse and select "Properties" to view your operating system.
    
    The System Properties\General Tab provides information on Operating System.
  - I can't find any new games in the MostFun.com Game Player. Why aren't you keeping your catalog of games updated?
    
    The most current game releases are no longer being published to the MostFun.com Game Player. However, be sure to visit the www.MostFun.com web site. It is continuously updated with the latest games that you can download to your PC or play directly from your web browser ("online games").
- Playing Games
  - How do I play a MostFun.com Game Player game?
    
    Launch the MostFun Game Player from your PC desktop by clicking the MostFun Game Player (dog) icon on your PC desktop toolbar on the bottom of your PC screen, then click "open."
    
    Scroll through the Recent Games menu (on left) in the Game Player home page and click on the "Play" button for the game which you want to play (e.g, Waterbugs).
    
    Wait for a few seconds (occasionally as long as 30 seconds) while your game launches.
    
    The introductory screen will appear with "Loading…."
    
    After the advertisement has finished, click the "Play" button to play your Game Player game.
  - My game crashes or freezes my computer during gameplay. What should I do?
    
    We recommend uninstalling the Game Player game and then visiting http://www.mostfun.com/GamesByName.aspx to locate the same game name. Then click "get game" to download this game as a MostFun.com game.
    
    If your problem persists after reinstalling a MostFun.com game, the underlying cause is usually that a particular game will not run properly on your PC configuration (e.g., operating system, graphic card, Flash version). Though MostFun.com continuously tests and investigates gameplay issues with our game suppliers, some scenarios are difficult to resolve. We apologize for any difficulties you encounter with a specific game title, but encourage you to play another game of interest.
    
    If this does not address your issue, we recommend uninstalling the Game Player and reinstalling each of your individual games of interest at www.MostFun.com.
    
    WARNING: any games you have installed using the MostFun.com Game Player will be uninstalled from your computer, along with the Game Player, when you uninstall the Game Player. Most, but not all, Game Player games that you've installed in the past are currently available for download at www.MostFun.com without an accompanying MostFun.com Game Player, so be sure to check for your favorites before uninstalling the Game Player.
    
    If no MostFun.com game will play correctly for you, your PC configuration is likely the source of the incompatibility (such as an unsupported operating system or game installations on the D: drive).
  - I see a virus, firewall, or spyware warning when I try to download a game. What should I do?
    
    The MostFun.com team tests all of its games to screen for viruses and spyware before releasing them for use by customers. If you are concerned about a virus/spyware/firewall warning, however, do not proceed with your game download.
    
    You should be aware that there are a few possible instances in which a false warning can be triggered:
    
    Infrequently, antivirus or spyware detection vendors update their software programs with modifications that trigger false warnings.
    
    Some software packages routinely trigger firewall warnings referencing MostFun.com when a request is made by a MostFun.com game to the internet to download files to enable gameplay. You can permit these requests to occur by selecting the "unblock" option when prompted by your computer.
- Uninstalling Games
  - How can I uninstall a MostFun.com Game Player game?
    
    Launch the MostFun Game Player from your PC desktop by clicking the MostFun Game Player (dog) icon on your PC desktop toolbar on the bottom of your PC screen, then select "Open."
    
    Scroll through the Recent Games menu (on left) in the Game Player home page and click on the game image for the game which you want to uninstall (e.g, Waterbugs)
    
    Select the "uninstall" option from the game details page for the game you want to uninstall.
  - How can I uninstall the MostFun Game Player?
    
    You can uninstall the MostFun Game Player as shown in the following by selecting: Start/Control Panel/Add or Remove Programs/MostFun Game Player/Remove (or Uninstall).
    
    WARNING: any games you have installed using the MostFun.com Game Player will be uninstalled from your computer, along with the Game Player, when you uninstall the Game Player. Most, but not all, Game Player games that you've installed in the past are currently available for download at www.MostFun.com without an accompanying MostFun.com Game Player, so be sure to check for your favorites before uninstalling the Game Player.
    
    If you have attempted to uninstall the Game Player as noted here and have failed for some reason, you may download and use the MostFun.com Game Player uninstaller application. This tool is for your personal use and must not be distributed to others.
    
    To access the tool:
    
    Open the following link (http://www.mostfun.com/help/uninstall/mostfun_uninstall.zip) using your browser and download the 'mostfun_uninstall.zip' folder to your machine:
    
    Unzip the 'mostfun_uninstall' folder; it will download the following files on your computer
    
    Uninstall
    
    Pskill
    
    Cleanup
    
    Readme
    
    Deleteweb
    
    Msizap
    
    Note: certain anti-virus packages like McAfee may warn you not to install the Pskill file. However, you should ignore this warning in this instance, as Pskill and the other files noted here are required for uninstalling the MostFun Game Player.
    
    Double click the file named 'Uninstall.' You may need to wait for awhile. If you are prompted by the Windows firewall, select 'Unblock' on the popup window.
  - Can I save my games and scores when I switch from MostFun.com Game Player games to MostFun.com games?
    
    In most cases, yes. Here's how to migrate your Game Player games and scores over to MostFun.com games.
    
    Save your game scores for each of your MostFun.com Game Player games (as shown below), and your scores will be preserved when you launch the MostFun.com games. Note that the game, rather than the MostFun.com Game Player, presents the option to save scores.
    
    Make a note of which games you have installed in your MostFun.com Game Player by selecting and holding the Recent Games tab.
    
    Uninstall your MostFun.com Game Player.
    
    Visit www.MostFun.com and download the list of games you documented in step 2.
- Purchasing/Reactivating Purchased Games
  - I want to purchase a game to enable unlimited gameplay without advertising, but the MostFun.com Game Player won't let me. What can I do?
    
    If you want to purchase a game but can't, launch your MostFun Game Player from your PC desktop by clicking the MostFun Game Player (dog) icon on your PC desktop toolbar on the bottom of your PC screen. Then select "open".
    
    Scroll through the Recent Games menu (on left) in the Game Player home page, then click "Play" for the game which you want to purchase (e.g, Blood Ties)
    
    Then, click on the "Buy Now" button.
    
    Finally, select the Help/Support option to contact the e-commerce provider to assist you in purchasing the game.
  - I purchased a game, but am still seeing ads (or have erased my game in transition to new hard drive or computer). What can I do to reactivate my game and not see ads?
    
    You should reactivate your game by referencing your game purchase receipt which was e-mailed to you at the e-mail address you supplied while purchasing the game.
    
    Please check the Spam folder of your mailbox to determine if you the e-mail confirming your game purchase has been moved to your Spam folder.
    
    If you don't find the e-mail with the activation code in the Spam folder then please go to the following location http://csc.trymedia.com/csc/start/index.html and select the game you have purchased in the 'Please choose your product' section to access frequently asked questions about your game. Or you may enter your e-mail address (you entered while purchasing the game) in the 'Get download links and activation codes' section to get the purchase order details delivered to you.
    
    Once you have the activation code:
    
    Launch the MostFun.com Game Player game that you purchased.
    
    a. If you're using a new computer or have installed a new hard drive that has erased your original game download, reinstall the game from www.MostFun.com before following these instructions.
    
    Click the "Already Paid? Click Here" link in the lower left portion of the screen.
    
    Fill out the required information
    
    Select the reason for reactivating from the dropdown menu
    
    Type in your activation code in the purchase order e-mail
    
    Enter the e-mail address you provided when you first purchased the game
    
    Click "Renew License."
    
    If you are able to play the game without seeing any advertisements during the game, then you have already activated the purchased game on your machine.